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COMMUNICATING EUROPE

From the Baltic to the Adriatic, across 24 languages, 28 countries and over 490 million people, GOPA Com. is Communicating Europe. 

Headquartered at the heart of the European Union in Brussels, GOPA Com. provides innovative communication solutions to governmental institutions and organisations. GOPA Com. combines the benefits of a flexible and highly-focused communications agency with the human, financial and technical resources of one of Germany’s largest consultancy companies. The agency puts its broad understanding of the European political context to good use in providing effective and innovative solutions to achieve the unique communication goals of its clients. 

GOPA Com. develops and implements bespoke communication strategies and offers an individual service to its clients. The company is a reliable partner of the European Commission, the European Parliament, EU agencies and non-EU institutions, supporting the European Union in achieving its goals and ensuring that these are effectively communicated to citizens and stakeholders across Europe and worldwide.

 

 

our
Work

DG MARE

Over four years, GOPA Com. has developed its relationship with DG MARE through the organisation of workshops and events. Numerous events have been implemented throughout the EU, in coastal cities such as Funchal, Gijon, Dublin and elsewhere, bringing together regional stakeholders to contribute to the on-going dialogue on new maritime and fisheries-related policies.

The aim of this framework contract has not only centred on an exchange of experience, expertise and best practice among stakeholders but has also focused on the wide-scale dissemination of information about new policies and initiatives.

our
Work

EUIPO

In June 2014, GOPA Com. was awarded a major contract by the European Union Intellectual Property Office (EUIPO) based in Alicante, Spain. In implementing this contract, our agency will rely on its design and organisational experience to arrange a number of events on behalf of EUIPO and to conduct post-event evaluations to gauge their effectiveness.

EUIPO organises an estimated 17 000 events per year and GOPA Com. will be in charge of coordinating a large number of these meetings, seminars, conferences, exhibitions and other related activities.

 

our
Work

GSA

After a period of five years of fruitful and productive collaboration, GOPA Com. has been awarded with the continuation of the GSA Communications contract, yet again. The European Global Navigation Satellite Systems Agency (GSA) is the EU Agency responsible for key aspects of the two European satellite navigation programmes EGNOS and Galileo. It manages the service provision, operation, maintenance evolution and security of both systems with the aim of maximizing their economic, social and public benefit. 

GOPA Com. was chosen to bring increased  visibility and boost the excellent profile of the Agency in the Czech Republic and abroad. Find out more about the GSA here.

our
Work

Copernicus

Copernicus is the EU’s Earth Observation and Monitoring Programme. It collects environmental data from satellites and sensors on Earth to deliver the information in a full, free and open way. Copernicus contributes to making the EU a stronger world player in terms of its role in economic development, digital economy and security. GOPA Com. supports and boosts  Copernicus’ communication activities with the long-term aim of increasing the visibility of the programme and its work across Europe.  So far, our agency has updated the visual identity, prepared material for the uptake of the programme like icons, presentations and factsheets, and provided support in conferences and informative sessions taking place in different EU countries.

 

our
Work

ELTIS

GOPA Com. is in charge of developing, managing and promoting the Eltis urban mobility observatory portal, thereby supporting the creation of new urban transport systems that use less energy and produce fewer emissions, while improving the competitiveness of urban areas and the mobility and quality of life of city-dwellers.

National multipliers, local authority and local council representatives and local transport and planning professionals are mobilised to instil a sense of community and foster best practice on innovation and technology transfer.  

our
Work

Smart Cities

Radical, new, pioneering and ambitious measures are needed to fight climate change. The Smart Cities initiative aims at promoting the development and application of innovative measures and low-carbon technologies to improve energy efficiency and traffic management at local level. The Platform is one of the two governance bodies of the Smart Cities and Communities European Innovation Partnership (EIP).

GOPA Com. was responsible for setting up and running the Stakeholder Platform with representatives from city authorities, energy agencies, industry, the research community, and civil society associations. The Platform provides crucial input into the initiative, by developing work programmes to promote technological innovation, proposing up-take measures, and organising the exchange of knowledge and best practice. The project ended in February 2014.

our
Work

DG DEVCO

The Commission's Directorate-General for International Cooperation and Development (DG DEVCO) is responsible for designing European international cooperation and development policy and delivering aid throughout the world. DEVCO’s actions have achieved tremendous success, but citizen awareness of these actions is only as good as the communication campaigns that make it happen.

To raise awareness and promote the valuable contribution of this international body, GOPA Com. has provided expertise in campaigns, video production, report publications, informational events and much more. 

our
Work

Joinup

Joinup is a collaborative platform created by the European Commission. It offers various services that allow eGovernment professionals in both the public and private sectors to share their experience and best practices with eachother and to support them to find, choose, re-use, develop and implement interoperability solutions.

GOPA Com. supports Joinup by managing their online communities, organising eGovernment-themed workshops, writing news publications and case studies and managing promotional and social media activities to inform and engage eGovernment professionals.

our
Work

DG ECFIN

GOPA Com. has organised DG ECFIN events over a four-year period. These extremely high-profile events required the elaboration of event concepts, followed by management, production, design and logistics, accompanied by support in defining the content of the event and in conducting promotional activities.

During this period, GOPA Com. put its expertise to good use in organising DG ECFIN events such as the annual Brussels Economic Forum (2012, 2013 and 2014), the SME Summit (Women Entrepreneurship) and the Transatlantic Economic Interdependence and Policy Challenges conference, in association with the Federal Reserve of New York.

our
Work

ERKC

GOPA Com. was in charge of overall project management and outreach activities including the development of the ERKC web portal, which acts as a main focal point for the dissemination of information on energy research across Europe. In addition to making the results of European energy research widely available, GOPA Com. developed innovative communication and network management solutions to ensure high visibility for the project across borders and sectors.  

our
Work

EDULINK II

The overall objective of the EDULINK programme is to foster capacity building and regional integration in higher education through institutional networking. EDULINK II is designed to expand and enhance these achievements by pursuing improvements in the effectiveness, management, and visibility of higher education institutions (HEI) in the Africa, Caribbean and Pacific (ACP) region and ensuring their competitiveness in the global environment. In this new phase the programme focuses on two thematic areas, identified as priorities in the development policy agreed between the EU and the ACP Group of States: ‘Energy access and efficiency’ and ‘Agriculture and food security’.

Under this new phase the Technical Assistance Unit manages 47 projects, involving 101 HEI in 43 ACP states across the six geographic regions of the ACP Group of States, plus 50 HEI from 13 European Union countries. In total, the Technical Assistance Unit manages € 22.5 million in the form of grants to programme beneficiaries.

our
Work

EDA

The European Defence Agency deals with highly sensitive and confidential political, security and defence issues, so the challenge is to communicate its mission to the wider public within the bounds of its mandate using the available resources. GOPA Com. was chosen to advise EDA on how to translate sensitive information into clear-cut messages reflecting the responsibility of the organisation.

The Agency’s website was totally revamped and now acts as the primary source of information on the GSA and its main tool to disseminate the results of projects in which they are involved. Events were also organised and information material produced to achieve the Agency’s communication objectivities. Audio-visual support through the production of several videos was also crucial to this effort.

our
Work

Setis

The Strategic Energy Technologies Information System (SETIS) collects and validates scientific information on low-carbon energy technologies, from wind power generation to biofuels for the transport sector, in support of the European Commission's Strategic Energy Technology Plan (SET-Plan). The main tool to disseminate these outputs is the SETIS website, where GOPA Com. is in charge of the technical and content management.

The goal of our strategic, editorial and design mission is to provide information and data exchange on low-carbon energy technologies and capacities for innovation between the European Commission, Member States, the research community, international organisations and other energy sector stakeholders.

our
Work

EURES

GOPA Com. coordinated the development of a communication strategy for EURES, the European employment service set up to encourage job mobility within the EU. This was and still is a politically sensitive issue of significant importance in the current economic climate. Therefore an understanding of the complexities of the EU and national policy environment was required. Projects ranged from strategy and visual identity development to web activities and audio-visual productions.

our
Work

Media trips

European Civil Protection and Humanitarian Aid Operations

Since August 2017, GOPA Com. is organising press trips for the European Civil Protection and Humanitarian Aid Operations. As part of the efforts to showcase the value of humanitarian aid, the European Commission is offering journalists tailored press visits. These visits cover difficult to reach regions and conflict areas to see the humanitarian situation, needs and what assistance is being delivered to populations who have fallen off the radar of the international community.

Express your interest in an upcoming media trip here:               

  • Romania                        14 - 18 October 2018 - Applications closed
  • Eastern Ukraine             5 - 9 November - Applications closed
  • Jordan                            Mid-November 2018* - Apply now!
  • Uganda                          Beginning 2019* - Applications closed

Till now our team organised tailored press trips to highlight ECHO's humanitarian assistance in the following destinations: Iraq, Ukraine, Uganda, Egypt, Philippines, Greece, Dominican Republic, Niger, Turkey and Souther and Eastern Chad. Civil protection media trips took place this year in Austria. Curious to see our impressions? Have a peek at our Flickr account.

 

* Dates to be confirmed

Jobs

Social Media Coordinator

Social Media Coordinator

GOPA Com. is looking for a social media coordinator with knowledge in all things that come with managing social media accounts for various clients: copy-writing skills, eye for design, community engagement and building and affinity to compile and analyse data.

The social media coordinator will be responsible for the full social media implementation plan for various clients. This involves research, suggestion, creation (both simple design and copy-writing), scheduling and analysing posts on various social media channels. At the same time, it also involves utilising community creation methods, stakeholder research and continuous engagement, growth hacking. 

This is a full-time position in a growing agency. You will start working on smaller projects and assignments, learn about a topic or an industry, so that you can prepare your own strategies and help clients realise the full potential of digital communication. If you are a jack-of-all-trades and are interested in marketing, communications and EU, then this position is for you.

Key Responsibilities:

  • Researching, writing, designing and scheduling social media posts on various channels;
  • Researching, contacting, engaging with stakeholders online and on social media;
  • Forming posts that get shares, encourage comments and generate engagement;
  • Setting up advertisements across various platforms (e.g. Facebook, Instagram, Twitter etc.);
  • Compiling, analysing and presenting user behaviour data on various platforms;
  • Optimising ongoing campaigns according to results;
  • Contributing to the development of social media strategies (e.g. audience, targeting, budget);
  • Supporting the design of targeting options;
  • Drafting reports and recommendations that help clients achieve their communication goals based on collected social media data and site metrics and the analysis thereof
  • Identifying relevant social media trends.

Expertise required:

  • Proven record of minimum two years of implementing social media strategies and campaigns;
  • Can autonomously setup and monitor advertisements on main social media platforms;
  • (Near) native in English;
  • Ability to weed out vanity metrics and interpret data;
  • Good understanding of current trends in social media and online communications;
  • Ability to handle multiple projects and tasks;
  • Effectively present results and recommendations;
  • Ideally have worked with/for EU institutions.

Start Date: As soon as possible

Interested? Please send your CV together with a short example of relevant work to that makes you stand out above all others to:  to the attention of Angela Melidoni

Business Development Manager

Business Development Manager

Business Development Manager

GOPA Com. is a communications and intelligence agency based in Brussels working for the EU Institutions and Agencies.

At GOPA Com. we offer intelligence consulting to European institutions to engage with citizens. We are bridging Europeans. We are proud to have developed a subtle approach to work, refraining from one-size fits all solutions and developing tailor made service through our human size structure, all of it in a genuinely positive work atmosphere.

We are currently looking for one person to join our Commercial Development team.

If you are looking to build your career in communications as part of an international team focusing on winning new contracts and bringing your ideas to the forefront of our activities, we'd love to hear from you.

Role

As Business Development Manager you will be responsible for managing the bid preparation process from identifying the opportunity to submission of the offer.

We are looking for one manager to join the team. Ideally this person will be passionate about all things digital and has ambitions to become a creative superstar.

Responsibilities include

  • Analysing business opportunities and contributing to the proposal decision making process;
  • Maintaining relationships with partners and suppliers, as well as key contributors to proposals;
  • Respecting and embracing the EU tendering process;
  • Planning the proposal process, managing the bid team or contributing your ideas;
  • Reviewing performance and implementing lessons learned;
  • Digital: bringing your knowledge of web, social media, and online advertising to our offers to ensure maximum reach and impact of our work;
  • Creative: managing the creative process and injecting your spark to make sure our proposal blow the client away.

Your profile

  • Education in the fields of marketing, communications, international relations, economics, art & design, business;
  • 5 years of work experience with demonstrable success;
  • You thrive when working towards tight deadlines;
  • You can plan, organise a team, monitor progress, and review contributions with ease;
  • You're curious, inquisitive and like to get to the root of the matter;
  • You're comfortable writing long passages and presenting ideas in English;
  • You'll have the sense of responsibility to treat €50k proposals like they are €50 million bids, and the shoulders to handle the €50 million ones as if they were €50k.

Does this sound like you? To apply, please send a CV and short cover letter to with the subject "business development manager".

Digital Communication Leader

Digital Communication Leader

Digital Communication Leader

At GOPA Com. we are looking for a Digital Communication Leader to bring the digital communication unit comprising social media and web experts to a whole new level by designing, implementing and evaluating digital communication strategies and campaigns.

You will be:

  • Overseeing the design and implementation of the activities of the Digital service line (which includes all sorts of social network activities, digital campaigns and web-related services s. a. UX, web design and architecture, web development, etc.)
  • Responsible for the quality, the risk assessment and profitability of the services delivered by the teams
  • Translating requests in to  digital strategies 
  • Mentoring members of the team and design internal trainings 
  • Seen as the state-of-the-art expert in client meetings
  • Continually growing an address book of reliable suppliers

Your profile:

  • Proven record of minimum 5 years designing communication and social media strategies 
  • Experience implementing digital communication campaigns 
  • Good knowledge of EU Institutions
  • Impeccable organisation skills
  • Overseeing web development
  • Excellent knowledge on social networks and digital campaigns
  • General knowledge on web related technologies and trends

What we offer:

  • Full-time position and a competitive salary;
  • Experience in a fast growing communication agency;
  • Experience with a dynamic and energetic team;
  • Opportunity to work closely with the EU institutions;
  • Continuous learning opportunities.

Who we are:
GOPA Com. is a fast-growing communication agency based in Brussels. We develop and implement bespoke communication strategies and are a reliable partner of the EU institutions among others. We use our skills and experience to ensure that the client’s message has an impact on the target audience like institutions, businesses or citizens.

Start date: January 2018

How to apply:
If you think we are a match, send your CV and a text explaining in less than 300 words the potential and limitations of social media for EU communication to

Deadline for applications: 30 November 2018

PROJECT MANAGER

PROJECT MANAGER

PROJECT MANAGER

We are currently looking for a Project Manager.  You will join our team under the supervision and mentoring of an experienced Account Manager. Within a few months you will be expected to take wider responsibilities, including relationships with partner organisations and commercial development.

The type of projects that you will initially be engaged with is on smart cities, areas of innovation in our homes and development of knowledge carriers

Role:

  • Your task will be to ensure that the projects under your responsibility are delivered to our clients in accordance with the given deadlines, budget and quality levels. The type of projects that you will initially be engaged with is on smart cities, areas of innovation in our homes and development of knowledge carriers.

Responsibilities include:

  • Translating project specifications into a schedule of tasks
  • Defining requirements in terms of human resources and services
  • Establishing and monitoring the quality of deliverables
  • Contacts with clients to discuss project progress
  • Budget control and progress reporting
  • Team organization and management of external providers

Your profile:

  • An academic degree in business, engineering or sciences would be an asset, but not strictly required if equivalent practical experience can be proven
  • At least 3 years of experience in similar jobs
  • Good communication skills, as required for progress reporting and social media
  • Experience with basic web design and producing content for videos
  • Sound understanding of budgeting and monitoring of expenditure
  • Experience with scheduling tasks using Gantt charts or other PM tools
  • Ability to work with external suppliers by providing clear instructions and monitoring delivery
  • Facility to work with software such as MS Office
  • Attention to detail even if under time pressure
  • Good interpersonal skills to work in teams
  • Ready to take initiative, work independently and adapt to new requirements
  • Perfect command of English
  • Knowledge of German, Spanish or other EU languages would be an asset

If you already feel that this position is interesting for you, please send us by email your motivation letter and curriculum vitae (Europass) to by 12 October 2018.

SPONTANEOUS APPLICATION

SPONTANEOUS APPLICATION

SPONTANEOUS APPLICATION

GOPA Com. is a dynamically-developing communications agency and, as such, we are always on the lookout for enthusiastic and motivated professionals.

If you are interested in a career in communications, you can browse through our open vacancies. If none of the current vacancies suits your profile, you can still send us an open application, which we will keep on file and contact you should a suitable position open up in the future.

We are also interested in receiving applications from less-experienced candidates and recent graduates who are interested in internship opportunities.

Are you passionate about Communicating Europe? Then contact us at

 

 

Expertise

Communication strategy

Communication isn’t about speaking your message, but ensuring your message is heard. A well-structured plan is crucial if your message is to reach its target audience. 

At GOPA Com. you have access to a team that not only understands your story, but has all the resources needed to effectively communicate it. To facilitate timely and effective communications, we pull from our wide network of experts to create content teams that understand our clients, allowing us to provide professional services across multiple sectors and sculpt individual communications plans tailored to our clients' needs.

  • Public and media relations
  • Stakeholder engagement
  • Key message development
  • Impact assessment
  • Fostering dialogue
  • Risk mitigation

Editorial Services

The GOPA Com. editorial department has at its disposal an extensive network of international editors, journalists and researchers, which enables it to produce high-quality publications on a wide range of topics. Access to a pool of experienced translators means that your publications can be written for the audience in a specific region and produced in all EU languages. 

  • Reports and studies
  • Desk and field research
  • High-level interviews
  • Policy brochures
  • Magazines
  • Manuals
  • Copy-writing

 

our EXPERTISE

Event Management

The GOPA Com. event team underpins the relationship between the client and its target audience by hosting memorable events. Engaging the audience through new and efficient communication channels constitutes the core of our work ethic. Our adaptability in using the latest technologies during our events means that we are able to translate our clients’ needs into unforgettable experiences that resonate with their target audiences.

  • Conferences and workshops
  • PR campaigns
  • Seminars
  • Media relations
  • Logistics
  • Location support

Creative Design

Design plays a major part in conveying complex messages to international audiences. Our art studio works closely with our communications strategists to determine the best medium to convey the client’s message to its target audience. Once this has been done, our graphic team uses progressive techniques and creative solutions to package and deliver this message, combining powerful visuals with an inherent aesthetic quality.

  • Online / print design
  • Branding
  • Identity 
  • Impactful aesthetics
  • Bespoke productions 
  • Research and innovation management

 

our
EXPERTISE

Web Services

We effectively plan, design and launch tailor-made digital solutions to effectively communicate our clients’ core messages via multiple digital channels. From website design to the production of audio-visual materials, there is a wide portfolio of tools available to help attract, engage and retain a target audience. Effective post-launch metrics make it possible to constantly optimise the web presence of our clients and keep their message current.

  • Web solutions
  • Maintenance
  • Applications
  • Metrics
  • Testing and upgrading
  • Search engine optimisation (SEO)

 

Online Promotions

We develop comprehensive strategies to manage the sharing of information across multiple media. Our expertise stretches from traditional print and broadcast media to the continually evolving environment of online media. You can take advantage of this breadth of expertise to optimise your media presence and leverage the potential of social media, ensuring the widest possible audience for your message.

  • Social media strategy
  • Online marketing and advertising
  • Outreach campaigns
  • Newsletters
  • Community building

 

our
EXPERTISE2

Audio-visual Production

The renowned Hollywood producer Darryl Zanuck famously said that “success in movies boils down to three things: story, story, story.” This is also a rule by which the GOPA Com. audio-visual production team lives. This means that defining the concept of the videos we produce is crucial before any production work begins. We carry out an in-depth analysis of the intended target group and its media consumption behavior, so as to identify the best audio-visual solution to reach them. 

The audiovisual production team offers a wide range of products, from advertisements to short films. We constantly monitor new trends in the audiovisual industry and are not afraid to suggest bold solutions. By working with top-class directors, producers and musicians throughout the EU, we ensure that our video output exceeds our clients’ expectations and is a cost-effective means of getting the intended message to its target audience.

  • Clips
  • Live action
  • Animations
  • Teasers
  • Event coverage
  • Educational videos

GOPA Comunicación

GOPA Comunicación is GOPA Com.'s sister company in Alicante, Spain, which, on top of supporting us in the implementation of the Framework Contract for Events Management with the EUIPO, also scouts the best professionals in the region with relevant expertise, thus adding to GOPA Com.'s resources, and also building a regional presence.

Expertise includes:

  • Internal & external communication / Estrategia de comunicación: externa e interna
  • Events / Eventos
  • Graphic design / Diseño gráfico
  • Audiovisual production / Producción audiovisual
  • Online and offline promotion / Promoción online y offline
  • Web

Contact

GOPA Com. S.A.

Woluwe Gate, 
Boulevard de la Woluwe 2
B-1150 Brussels
T +32 2 280 17 37
F +32 2 230 91 93

VAT: BE 0462 293 288

 

GOPA Comunicacion

Plaza Gabriel Miró, 15 (4-A)
03001 Alicante
ESPAÑA
T +34 965 296 461


CIF: B54872882

Privacy Policy

This Website is operated by GOPA COM. S.A. (hereafter in this text often abbreviated as GOPA or "we") as described in our imprint. We place high priority on the protection of your personal data and treat your privacy in compliance with the General Data Protection Regulation (GDPR) of the European Union and the applicable national legislation on personal data protection.

Terminology used in this privacy policy

Our personal data processing activities are governed by the General Data Protection Regulation (Regulation (EU) 2016/679).

'Personal data' is any information that can be used to identify you, including your name, e-mail address, IP address, or any other data that could reveal your physical, physiological, generic, mental, economic, cultural or social identity.

For the purpose of the GDPRs, we are the 'Data Controller' of all personal data obtained by us as set out in this Policy, because we ultimately determine how your personal data will be handled by us or our sub-contractors, who would be our 'Data Processors'.

If we handle your personal data then you are a 'Data Subject'. This means you have certain rights under the GDPR in relation to how your personal data is processed, which are set out in this privacy policy.

Name and address of the data controller

The responsible controller of your personal data is

GOPA COM. S.A.

Woluwe Gate

Boulevard de la Woluwe 2

B-1150 Brussels

Belgium

Internet: www.gopacom.eu

For further information on the controller please refer to the imprint of this website.

Data protection officer

You as data subject may, at any time, contact our Data Protection Officer directly with all questions and suggestions concerning data protection. The contact data of our Data Protection Officer is

Data Protection Officer

GOPA COM. S.A.

Woluwe Gate

Boulevard de la Woluwe 2

B-1150 Brussels

Belgium

Email:

Personal data on this website

It is possible for you to use this website without providing your personal data. Whenever we collect personal data you will be asked for consent, and you will be again informed about your rights in terms of protection of your personal data. We will only process your personal data in accordance with notices set out in this Policy, or as provided to you at the time we collect your personal data (if necessary for the intended processing).

The element of this website which involves collecting of personal data from you are email contact addresses. The user of this website can use the general company email address or the other email addresses presented to get in contact with the respective staff. In this case we will store the personal data transmitted by this email. The data are used exclusively for processing the conversation with you (purpose) and are not transmitted to any third party.

Besides the data collected through these web forms, we store your current IP address, a few cookies, and some usage statistics in order to enhance the security and usability of this website. You can find more details on this functionality and the respective treatment of your personal data further below under the header Data collected for technical purposes.

Legal basis for data processing

The legal basis for the processing of data is Art. 6 para. 1 lit. a GDPR in case the user has given his consent to the processing.

The legal basis for the processing of personal data in the course of sending an email is Art. 6 para. 1 lit. f GDPR. If the e-mail contact aims at the conclusion of a contract, then additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR.

Rights of the data subject in terms of data protection

You have the following rights in relation to your personal data:

  • Right to confirmation - you can ask us to confirm whether we are processing personal data concerning you.
  • The right to be informed - this is information on the personal data we are processing and the purpose for which we are processing them.
  • The right of access - you have the right to be provided with copies of your personal data that we are processing.
  • The right to rectification - if you think the personal data that we hold on you is inaccurate or incomplete you can request us to correct this.
  • The right to erasure - if you want us to delete the personal data we are holding for you then you can request us to do so.
  • The right to restrict processing - if you oppose the way how we are processing your personal data then you have the right to inform us accordingly and we will restrict the processing on the basis of your right.
  • The right to data portability - if you want us to forward your personal data to a different organisation or person then you have the right to inform us and we will transfer your personal data respectively (without adversely affecting the rights of others).
  • The right to withdraw your consent - you can withdraw your previously given consent to the processing of your personal data at any time by contacting us using the contact form provided.

If you want to exercise one or more of these rights, please contact one of our staff. You can request your rights free of charge unless your request is clearly unfounded, repetitive or excessive. Alternatively, in these circumstances we may refuse to comply with your request. In accordance with the GDPR, we will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

In addition to the above rights, as a data subject you have the right to lodge a complaint with your local data protection authority within the European Union. Please note that you can use whichever local data protection authority within the EEA that is most convenient for you.

Transfer of personal data

We are not transmitting any personal data collected from you through emails to any other third party on a regular basis, in particular not to third parties established outside the European Union or outside the European Economic Area (EEA). If you contact our staff during their potential business trips outside the EU, the staff is receiving your email through a secure connection, so that your data is not transmitted to a third party, but remains within the sphere of influence of our company.

If we are forwarding or copying a message that we have received by email to persons outside our company, we will first ask you for your consent to do so, unless you have informed us explicitly about your consent already when you were writing your email to us.

Automated decision making and profiling

As a responsible company, we neither use automatic decision-making nor profiling.

Data collected for technical purposes

a) Cookies

We are using cookies to help us make your use of the website better. Cookies are small text files placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently. We are using functional cookies to support your Internet browser in generating our web pages, which is essential to the running of the website but does not contain any personal data.

You may, at any time, prevent the setting of cookies by our website by means of a corresponding setting in your Internet browser and, thus, permanently deny the setting of cookies. Furthermore, you can delete cookies already set at any time via an Internet browser or other software programs. If you deactivate the setting of cookies in your Internet browser not all functions of our website may be entirely usable.

Data protection with regard to web services used on this website

Google Analytics

We are using the web analytics service Google Analytics on our website. The purpose of the Google Analytics component is to analyse the traffic on our website and to use this information for improving the usability of our website. Legal basis for using Google Analytics is Art. 6 Abs. 1 lit. a GDPR. The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States of America (USA). Google uses the collected data and information, inter alia, to evaluate the use of our website and to provide online reports, which show the activities on our websites, and to provide other services concerning the use of our Internet site for us. This includes, inter alia, data about the website from which a visitor has come, which sub-pages of our website are visited, or how often and for what duration a sub-page is viewed. Google Analytics is using a cookie that enables Google to analyse the use of our website. The cookie is used to store personal information, such as your access time and the frequency of your visits to our website. With each visit to our Internet site, such data will be transmitted to Google in the United States of America where they are stored by Google. Google may pass these personal data collected to third parties.

You may prevent the setting of the Google Analytics cookie by our website at any time by means of a corresponding setting in your Internet browser and, thus, permanently deny the setting of this cookie. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.

In addition, you have the possibility of objecting to the collection of data generated by Google Analytics in relation to the use of this website, as well as the processing of this data by Google. For this purpose, you would have to download a browser add-on under the link https://tools.google.com/dlpage/gaoptout and install it. This browser add-on tells Google Analytics through a JavaScript, that any data and information about the visits of Internet pages may not be transmitted to Google Analytics.

Further information and the applicable data protection provisions of Google may be found at https://www.google.com/intl/en/policies/privacy/ and http://www.google.com/analytics/terms/us.html. Google Analytics is further explained here: https://www.google.com/analytics/.

Deleting personal data

We delete your personal data on a regular basis in accordance with the requirements of the GDPR.

If you have contacted us through email, we are deleting your personal data as soon as the relevant communication with you is concluded, unless (i) you have provided us with separate consent to store your personal data longer, (ii) we still need your personal data to fulfil a contractual obligation, or (iii) statutory retention obligations require us to retain your personal data for a longer period.

The session cookies stored while you were using our website will be deleted when your browsing session ends. The IP addresses logged on our server will be deleted after one month.

Changes to this Policy

As and when necessary, changes to this privacy policy will be published on our website. Where changes are significant, we may also email you and where required by law, we will obtain your consent to these changes.